Return Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a simple and transparent return policy to ensure your shopping experience is always positive.
Returns
Eligibility: Items may be returned within 30 days from the delivery date.
Condition: Products must be unused, in their original packaging, and in the same condition as received.
Exceptions: The following items are non-refundable:
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Sale or discounted items
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Gift cards
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Customized or personalized products
How to Start a Return
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Contact us: Send an email to picktrove@gmail.com with your order number and the reason for your return.
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Return instructions: Our team will provide you with return instructions and the return shipping address.
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Package the item: Make sure the item is securely packed in its original packaging, including all accessories, manuals, and documentation.
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Ship the item: Send the package to the provided address using a trackable shipping method.
Refunds
Processing time: Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days.
Refund method: Refunds will be issued to the original payment method used for the purchase.
Shipping costs: Original shipping charges are non-refundable. You are responsible for return shipping costs unless the item arrived damaged or defective.
Exchanges
Process: If you’d like to exchange an item, please follow the return process and place a new order for the desired item.
Condition: The returned item must meet the eligibility and condition criteria mentioned above.
Damaged or Defective Items
Report: If you receive a damaged or defective item, contact us immediately at picktrove@gmail.com with your order number and photos of the damage or defect.
Resolution: We’ll work with you to resolve the issue as quickly as possible by issuing a refund or sending a replacement.
International Returns
Process: International customers should follow the same return process. Please note that shipping times and costs may vary.
Customs fees: Customers are responsible for any customs duties or taxes associated with the return.